Let’s keep the worker at the centre of work in a digital world
Change at the workplace is inevitable but it is happening at such an accelerated rate that we are simply not sufficiently equipped to adapt to it quickly.
Without a doubt, profit remains the best incentive to change in many workplaces. Companies will continue to invest in new technologies to cut down on expenses and increase efficiency.
The new technology-dependent culture is leading to increased stress. Workers need to be guided on how to succeed in this digital world. France is one of the countries that have already reacted to this risk. A law has been enacted in France to allow workers who are employed in organisations that comprise more than 50 people to disconnect from dependence on technology.
Workplaces that put human beings at the centre of their business create new practices that enable their workers to be creative, to contribute more than ever and to strive to give a better service.
In the context of inequalities that we come across on the job market, workers are the critical assets that make a significant difference at the workplace. We need to understand how to exploit technology to increase our human abilities – creativity, empathy, innovation, communication, contact – and the freedom to use them at work.
Artificial Intelligence, robotics, digitilisation, the daily use of social media and worldwide contact are here to stay; but so is this reality: at the end of the day, workplaces are made up of groups of people who work together and make decisions together. An effective organisational system is not simply a mechanical capital investment. It is a human system that depends a great deal on many human abilities. This means that, collectively, human talent is quite precious.
Success at work depends on adapting to change, increasing collaboration among workers and investing in their unique attributes. The two most essential skills in the modern world are empathy and creativity. Workplaces need to insist on these qualities because they are human qualities that cannot be automated.